Makinzi Nmi

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Verified Reviewer
| map-marker Sicklerville, New Jersey

Place order

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Online offered free delivery on $35. I wanted to order something for me and something for somebody else (spending over 35 for each order) so I figured I would do it through a phone call. Thought it might be faster. As it turns out I gave up haven't decided whether I'm going to order or not. Was told there was no free shipping as I explained free shipping was offered online if you spend $35 they said you can get a reduced shipping over 60... Just got frustrated and gave up. Had a question as well. Was wondering if the pods are for one time use only?
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Anonymous
map-marker Hampton, Virginia

New address

I just want to advise you of my new address for my catalogues! If you dont want my business, thats fine. There are many companies that I can order from. I will not go through hours of hoops just to buy your products!!!
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Patrick S Tfp

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Verified Reviewer
| map-marker Bratsk, Siberian Federal District

My wife was enrolled in the VIP program without her explicit consent.

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Customer service rep Eric was very helpful in unenrolling my wife from the VIP program. He explained that she likely enrolled herself inadvertently while browsing or ordering from the Pyramid website. If so, it is far too easy to make that mistake. A quick Google search turns up numerous customers complaining about unexpected monthly charges on their credit card statements.
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Loss:
$60
Pros:
  • Stylish womens apparel
Cons:
  • Beware of fee based vip program

Preferred solution: Full refund

User's recommendation: Beware of unintentional enrollment in VIP program. Look for $14.95 monthly charges to credit card.

Anonymous
map-marker Barstow, California

Making a return

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Very disappointed in product quality and being expected to pay postage both ways. You've lost my b7siness. Stop the catalogs!
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User's recommendation: Don't go there!

Wendy G Dae

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Verified Reviewer
| map-marker Donaldsonville, Louisiana

Very dissatisfied with the company.

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I ordered a ring for my granddaughter, and at the time, I was told it would be in for Christmas. I am yet to receive it. They have no idea where it is. Customer service is unresponsive. I have received no help in tracking my order, mostly because they shipped USPS, not the best sort of delivery service there is.DO NOT BUY FROM THIS COMPANY. I THINK
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Pros:
  • No pros

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT ORDER FROM THIS COMPANY!

Anonymous
map-marker Whiting, New Jersey

What is this charge for?

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Someone was finally able to understand my request and took the time to research my issue and had it resolved and I received reimbursement of overpaid charges.
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Heather N Zse

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Verified Reviewer

Charged a monthly VIP fee

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When my 93-year-old mother passed away last March and I reviewed her credit card statements, I found that she was being charged $16.16 per month from "Pgi Potpourri VIP." This is definitely elderly abuse.
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Preferred solution: Apology

User's recommendation: Don't buy from this group of companies. Check your credit card statements for monthly VIP fees.

Jean G Vuc

CustomerCare

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I placed a gift order on August 19, 2021, thinking I allowed plenty of time for a September 1st delivery. On Friday I checked my email; theres a message trouble with billing address. Did they transpose the addresses? Enter shipping address for the billing address? It was suppose to be rectified on Friday. Today is Tuesday, August 31, 2021. I checked on the order its still in the wear house level 2 CustomerCare representative told me directly theres nothing she can do! I cant cancel, they cant expedite shipping. As Charlie Brown says AaaarghWtf
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Pros:
  • Great gift ideas
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Use the phone number provided!!!

Emily N Bfd

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Verified Reviewer

Inability to track an order

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Contact with shipping impossible without my order #. Why cant someone locate my name and address and find my unshipped order. Too many hoops to go through.Ssve
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Pros:
  • Great variety of products
  • Great gift ideas
Cons:
  • Difficult process to contact support

Preferred solution: Deliver product or service ordered

User's recommendation: save every contact with this company!

michael m Lnm

Horrible service

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Ordered 2 items. Never heard anything from them. No order confirmation, no shipping info. Called their phone lines and was told unable to answer phone lines at this time. Challenged charge and then item showed up. No item is worth this kind of service. I will never ever order from them again.
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Cons:
  • Customer service is non existent

Preferred solution: Let the company propose a solution

User's recommendation: Terrible company. DO NOT ORDER FROM!

Anonymous

Customer service

Absolutely worst business practices ever dont waste your time with this company absolute scam system is even geared to control and stop review
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Cons:
  • Garbage

Preferred solution: Leave the country

User's recommendation: Stay away scam

Anonymous

100% satisfaction isn't true

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Returned an item to exchange for another. Waited over 2 months and nothing happened. I finally called to see what was going on. All they did was the return, that was it. I guess this company doesn't want to make money. Customer service didn't even care about asking if I wanted anything else since they knew it was an exchange.
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User's recommendation: Don't order from them, they don't care

Rebecca R Pbf
map-marker Lutherville, Maryland

Unauthorized "vip" subscription

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Made a purchase, "VIP" discount, surreptitiously enrolled me in a $14.94 monthly club membership. NEVER BUY FROM ANY OF THEIR CATALOGS AGAIN.
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Loss:
$179

Preferred solution: Full refund

User's recommendation: Check your recurring charges, for PGI POTPOURRI. Then Google them.on Google see list of catalogues and throw them away, asap. Never order from these deceptive cos.

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Anonymous
map-marker Jackson, Tennessee

Returned item and requested another item they claim they have nothing in the computer

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Returned item ordered something else they don't have a clue
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User's recommendation: Don't return anything

JoanMary D

Poor customer relations, false advertising

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TWICE this happened to me! From Potpourri I ordered a tee shirt in JULY. On September 24th, I received a Cancellation notice! The shirt was featured in a catalogue, so it is false advertisement to say you can get this shirt, I sent our credit card info. so it can be charged, and it is cancelled! No gift card for the extreme wait, or any other compensation! Prior to this I ordered a ruby ring from your company, Nature's Jewelry, and same thing, after a long wait, a cancellation! Very poor customer service! I am very disappointed and will not order anything again.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not trust in these 2 companies. Not worthwhile

melinda v Pui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Golden Valley, Minnesota

Being charged for 14.95 a month for VIP program

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Updated by user Jul 12, 2020

I want VIP membership to end and to be reimbursed the money I did not authorize a total of $44.85. I have proof in my bank statements but I will not be posting them.

I can provide exact dates monies where removed from my account.

May 14, 2020, June 11, 2020, and July 10, 2020. Thank you.

Original review Jul 12, 2020
I have been calling to cancel and I thought the charge was a one time charge not a recurring charge. Not able to get anyone on the phone to cancel. Keep getting the run around.
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Loss:
$45
Cons:
  • Customer service
  • Being hung up while waiting to speak to customer service
  • Being charged for something i did not purchase

Preferred solution: Full refund

User's recommendation: Don’t buy from Potpourri save yourself the headache.

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